Sign In to your Account
Register
FAQ
- Home
- FAQ
You can reach us through the contact page or the phone number listed at the top of the website. We usually respond within one business day.
Standard check-in is from 2 PM and check-out is before 12 PM. Early check-in and late check-out are available on request, subject to availability.
Pet policy varies by property. Please check the individual property listing or contact us to confirm before booking.
Most properties include on-site or nearby parking. Parking details are listed on each property page.
Select the property you like, choose your dates, and submit a booking request. Our team will confirm availability and send you the booking details.
The minimum stay is two nights for most properties. Longer minimums may apply during peak seasons.
Single-night bookings are only accepted for last-minute availability. Please contact us to check.
Prices are fixed for the listed dates. For long stays of a month or more, we may offer a discounted rate.
We accept bank transfer, credit and debit cards, and major e-wallets. Payment instructions are sent after booking confirmation.
A deposit is required to confirm your booking, and the remaining balance is due on arrival. Details are provided in your confirmation.
Cancellations made at least 48 hours before check-in receive a full refund of the deposit. No-shows are non-refundable.
Yes, an official receipt is issued for every payment and can be provided for business or tax purposes.
Facilities vary by property and typically include Wi-Fi, air conditioning, a kitchen, and cleaning services. Check the listing for full details.
Free high-speed Wi-Fi is available in all properties.
Regular cleaning is included for monthly stays. Daily cleaning can be arranged at an additional cost.
Contact our support team, and we will arrange a technician to resolve the issue as quickly as possible.
Routine maintenance of appliances, including air conditioning, is covered by the property manager.